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    Frequently Asked Questions

     When will I receive my order?

    Orders will be transported in 5 weekdays/workdays except special holiday periods.


    How can I learn my parcel tracking number?

    Please enter your ‘my account’ section and follow the steps for getting of your parcel tracking information .


    How can I do transaction of return product?

    When you take delivery of your return products,you have to respond and complete all the questions which is on back-page of your bill and you can provide cost-free transaction with MNG Kargo  


    How long will it take for returning actions?

    When we receive your returning order, your transference will be completed in 6 work days. (Transference will be completed in accordance with your payment type).