Exchange and Return Policy
Changes in the online shopping and return transactions are carried out online. ''There is no change and return transactions in our retail store.'' You can use your right of withdrawal (in 14 day) and return your item. Your return under right of withdrawal you can send the payment counter with MNG cargo. Shipping fee covered by you except the right of withdrawal time (14 days).
From the date you receive your order in 14 days can be returned. Provide information by contacting our support department about your return process and send the bill back to fill in the return section on the back of your product. Your return request after reaching our company, we will be evaluated by the relevant departments and to return with the legal requirements to carry registration is accepted and these issues are reported with a message.
Product that you will return, complete with the original invoice, (located 'return section at the back of the bill' must be filled, otherwise it will not be processed your return) undamaged package, unused, user errors as a result of the form has not been damaged, order number and Adil Işık Group notification address must be submitted in full and complete. The box of the product, the packaging should be in the standard accessory package refunds if you have, complete and undamaged.
Reaching the return to our company;After reaching your return shipping to Adil Işık Group we will send an information e-mail and refund your credit card. To reflect the duration of your refund vary depending on your bank statement. In case of delays in the reflection process your refund to your credit card get detailed information from your bank with the Return Transaction Number included in your e-mail which we sent to you.
When your order is delivered you must open your cargo box in the presence of competent and check your product. In particular, crushed, torn, open or soaked package is very important. An unexpected situation the problematic product delivery package not receiving must be returned to us with attaching report by the authorized courier company.
The original packaging is damaged, destroyed, does not accept the return of items damaged due to use in any way.